Last Updated: 18/05/2025

Welcome to TechLabs (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website shop.santoshtech.com (“Site”) and all purchases made through it. By accessing or using our Site, you agree to comply with these terms.

1. General Terms

• Eligibility: You must be at least 18 years old or use the Site under parental supervision.
• Account Responsibility: Keep your login credentials secure. Notify us immediately of unauthorized use.
• Prohibited Activities:
• Fraudulent transactions.
• Misusing discounts/vouchers.
• Uploading harmful content (malware, spam).

2. Product Information

• Pricing: All prices are in INR and inclusive of GST (unless stated otherwise).
• Errors: We reserve the right to correct pricing mistakes, even after order confirmation.
• Availability: Products are subject to stock. If unavailable, we’ll notify you and refund prepaid amounts.

3. Order Acceptance & Cancellation

• Confirmation: Orders are confirmed only after payment verification.
• Cancellation: You may cancel within 24 hours (pre-shipment) via your account or email.
• Refusal: We may refuse orders for suspicious activity or policy violations.

4. Payments

• Accepted Methods: Credit/debit cards, UPI, NetBanking, wallets (Razorpay/PayTM).
• Security: Payments are encrypted; we do not store card details.
• Failed Transactions: Contact your bank if debited but order isn’t confirmed.

5. Shipping & Delivery

• Timelines: See our Shipping Policy. Delays due to logistics are not our liability.
• Address Accuracy: Ensure correct shipping details. We’re not responsible for wrong/missing addresses.

6. Returns & Refunds

• Policy: Governed by our Refund & Cancellation Policy.
• Condition: Products must be unused, with original packaging/tags.

7. Intellectual Property

• Ownership: All Site content (logos, text, images) is our property.
• Restrictions: No copying, scraping, or commercial use without permission.

8. Limitation of Liability

• Damages: We’re not liable for indirect damages (lost profits, data breaches) arising from Site use.
• Product Use: Users assume all risks related to product misuse.

9. Governing Law & Disputes

• Jurisdiction: Disputes will be resolved in Andhara Pradesh courts under Indian law.
• Consumer Complaints: Escalate unresolved issues to:
• State Consumer Forum
• National Consumer Disputes Redressal Commission (NCDRC).

10. Policy Updates

We may modify these terms. Changes take effect immediately upon posting. Continued use implies acceptance.

11. Contact Us

For questions:
📞 +91 8247004444 (10AM-6PM IST)
📧 support@santoshtech.com
Address: Srikakulam, Andhara pradesh, 532421

Grievance Officer:
Name: Santosh
Email: grievance@santoshtech.com