Privacy Policy

Last Updated: 18 May 2025

Welcome to Santosh Tech (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website shop.santoshtech.com (the “Site”). By accessing or using our Site, you consent to the practices described herein.

1. Information We Collect

We collect the following types of information:

Personal Data: Name, email address, phone number, shipping address, and payment details (processed securely via [Razorpay/PayTM/other]).
Technical Data: IP address, browser type, device information, and cookies (see Cookie Policy).
Transactional Data: Order history, refund requests, and customer support queries.

2. How We Use Your Information

Your data is used for:

Processing orders and delivering products.
Providing customer support and resolving grievances.
Sending order updates, offers, and newsletters (opt-out available).
Complying with Indian laws (IT Act 2000, Consumer Protection Rules 2020).

3. Data Sharing & Disclosure

We only share your data with trusted third parties in India for:

Payment Processing: Partners like Razorpay/PayTM (PCI-DSS compliant).
Shipping: Logistics providers (e.g., Delhivery, FedEx) for order delivery.
Legal Compliance: When required by Indian authorities or courts.

We never sell your data to advertisers or external marketers.

4. Grievance Officer (Mandatory Under IT Act)

For privacy-related concerns, contact our Grievance Officer:

Name: Santosh
Email: support@santoshtech.com
Response Time: Within 48 hours (excluding public holidays).

5. Your Rights (IT Rules 2021)

As an Indian user, you may:

Access/Correct your personal data.
Request Deletion of non-essential data (e.g., account details).
Opt-Out of marketing communications.

To exercise these rights, email us at [support@santoshtech.com].

6. Cookies & Tracking

We use cookies to:

Enhance site functionality (e.g., cart retention).
Analyze traffic via Google Analytics.

Manage cookies via your browser settings.

7. Data Retention

We retain your data only as long as necessary for:

Order fulfillment (up to 6 years for tax compliance).
Legal disputes or warranty claims.

8. Policy Updates

We may update this policy periodically. Changes will be notified via:

Email (for registered users).
Site Banners (for 7 days post-update).

9. Contact Us

For questions about this policy, reach us at:
Santosh Tech
santosh, Srikakulam, Andhra Pradesh, pin:532421
📞 +91 8247004444
📧 support@santoshtech.com

10. Governing Law

This policy is governed by Indian law, with jurisdiction in [Your City, State].