Here’s a comprehensive Refund & Cancellation Policy tailored for your Indian e-commerce store (shop.santoshtech.com), fully compliant with Indian consumer protection laws and e-commerce rules:

Refund & Cancellation Policy

Last Updated: 18/05/2025

At Santosh Tech, we strive to ensure complete satisfaction with every purchase. If you’re not satisfied, here’s how refunds and cancellations work:

1. Order Cancellation

Before Shipment:

• You may cancel orders within 24 hours of placement (or before shipment) via:
• Your account dashboard → “My Orders” → “Cancel”
• Email to [support@santoshtech.com] with Order ID

After Shipment:

• Cancellations are not permitted once shipped. You may instead:
• Refuse delivery (see Section 2).
• Initiate a return (see Section 3).

2. Refunds

Eligibility:

• Refunds are issued for:
• Cancelled orders (pre-shipment).
• Defective/wrong items received (must report within 7 days of delivery).
• Non-delivery (if tracking shows “delivered” erroneously).

Non-Refundable:

• Digital products (if accessed/downloaded).
• Custom-made/pre-order items.

Process:

1. Request: Email [support@santoshtech.com] with:

• Order ID
• Reason + Photos (for defective items)

1. Approval: We’ll respond within 48 hours.
2. Refund Mode:

• Original payment method (5-10 business days).
• Store credit (optional, instant).

3. Returns

Timeframe:

• Return requests must be made within 7 days of delivery.

Conditions:

• Product must be:
• Unused/unopened (with original tags/packaging).
• Accompanied by invoice.
• Return Shipping:
• Free for defective/wrong items (we provide a pickup label).
• Paid by customer for “change of mind” returns.

Steps:

1. Initiate return via your account or email.
2. We’ll share a pickup address/label.
3. Refund processed after quality check.

4. Contact for Disputes

Grievance Officer:

• Name: [Your Name]
• Email: [grievance@santoshtech.com]
• Response Time: 48 hours (Mon-Sat, 10AM-6PM IST).

Legal Rights:

• Consumers may escalate unresolved complaints to:
• State Consumer Helpline
• National Consumer Disputes Redressal Commission (NCDRC).

5. Important Notes

• Refunds exclude shipping fees (unless due to our error).
• Bank/payment gateway charges (if any) are non-refundable.
• For failed transfers, contact your bank within 30 days.

6. Policy Updates

We may revise this policy. Changes will be notified via:

• Email (for registered users).
• Website banner (for 7 days).

Need Help?
📞 +91 8247004444 (10AM-6PM IST)
📧 support@santoshtech.com